The City strives to maintain quality of services and to improve relationships between City employees, citizens, and individuals. It is the policy of the City to accept, investigate, and resolve complaints. When appropriate, effective action will be taken to address and correct the complaint. All complaints will be responded to in a timely manner.

If you wish to report a concern or complaint, please complete the Complaint Policy Form and email to Pamela Woodall, City Manager or mail to:

Pamela Woodall, City Manager
City of Ovilla
105 S. Cockrell Hill Road
Ovilla, TX 75154